The impact of a piece of paper
Wednesday, January 20th, 2010…okay, two pieces if you count the envelope.
On Monday I had my first appointment with my new doctor. I was impressed by him, quite a bit actually, and felt good about my choice.
Today, Wednesday, I got this in my mail:
It is a hand-written “welcome to the practice/nice to meet you/thank you” note. It was on nice paper, with a hand-addressed envelope.
The doc wrote both. I know because I have compared the writing to the notes he gave me to take home after our meeting. He also referenced some of the non-medical things mentioned during our meeting. It was, in other words, a lovely, personal note.
When was the last time you had a doc send you a note like that? When was the last time any of your professional service providers did this?
More importantly, when was the last time you wrote such a note to one of your clients?